Terms of Use

Last updated: 21 April 2026

By accessing or using Zintra Marketplace (“the Platform”), you agree to be bound by these Terms of Use. If you do not agree, do not use the Platform.

1. Eligibility

You must be at least 18 years of age and an Australian resident or registered Australian business to create an account and transact on the Platform. By registering you confirm you meet these requirements. We reserve the right to request proof of identity and eligibility at any time.

2. Account Registration and Verification

To list equipment or complete a booking you must complete our identity verification process, which includes government ID verification, selfie matching, phone number verification, and where applicable, driver licence validation and ABN verification. Providing false or misleading information during verification is grounds for immediate account suspension and may be referred to relevant authorities.

3. Seller Obligations

Sellers agree to:

  • List only equipment they own or have authority to sell or hire
  • Provide accurate, complete and up-to-date descriptions including condition, age, hours and known faults
  • Upload genuine photographs of the actual equipment being listed
  • Ensure all equipment is safe, compliant with Australian Standards, and fit for the purpose described
  • Hold adequate insurance coverage for all hired equipment
  • Complete pre-rental condition reports for all hire transactions
  • Respond to buyer enquiries within 2 business days
  • Not circumvent the Platform by directing buyers to transact offline to avoid commission

4. Buyer Obligations

Buyers agree to:

  • Use hired equipment only for its stated intended purpose
  • Return hired equipment on time, in the same condition as received, with the same fuel or charge level
  • Hold any required licences or certifications before operating equipment that requires them
  • Pay all applicable charges including the agreed price, security deposit, and any late return or damage fees
  • Not sublease or lend hired equipment to any third party without written seller consent
  • Complete post-rental condition reports honestly and in a timely manner

5. Prohibited Listings

The following are not permitted on the Platform:

  • Stolen or illegally obtained equipment
  • Equipment with tampered, removed or falsified serial numbers
  • Unregistered or unroadworthy vehicles where registration or roadworthiness is required by law
  • Equipment that does not comply with applicable Australian safety standards
  • Weapons, hazardous materials, or items prohibited under Australian law
  • Duplicate or misleading listings

6. Fees and Commission

Listing equipment on Zintra is free. Zintra retains a commission from each completed transaction. The applicable commission rate is displayed on the seller dashboard and at checkout. Commission is calculated on the total transaction value including any applicable hire period adjustments. Sellers receive payouts to their nominated bank account after the commission deduction, subject to any dispute or hold periods.

7. Security Deposits

A security deposit is pre-authorised on the buyer’s payment card at the time of booking. The deposit is released within 5 business days of satisfactory equipment return. Zintra may retain all or part of the deposit in the event of damage, late return, or breach of these terms, following the dispute resolution process.

8. Damage and Disputes

Pre and post-rental condition reports (including timestamped photos) form the basis for any damage assessment. Where a dispute arises, Zintra’s decision after reviewing the condition reports and available evidence is final. Buyers accept that AI-assisted damage detection is used as a preliminary assessment tool only, and that human review takes precedence.

9. Cancellations and Refunds

Cancellations made more than 48 hours before the hire start time receive a full refund including deposit. Cancellations within 48 hours may incur a cancellation fee of up to one day’s hire rate. No-shows forfeit the full hire amount. Sellers who cancel confirmed bookings without valid reason may receive a platform strike and be liable for any reasonable costs incurred by the buyer.

10. Platform Conduct

Users must not:

  • Create multiple accounts or circumvent suspensions
  • Submit false or misleading reviews or condition reports
  • Harass, threaten or abuse other users or platform staff
  • Attempt to manipulate search results or listing visibility through artificial means
  • Use automated tools, scrapers or bots to access the Platform

11. Intellectual Property

All content on the Platform including logos, design, code and non-user-generated text is owned by Zintra and may not be reproduced without written permission. By uploading photos or listing content you grant Zintra a non-exclusive licence to display and promote that content on the Platform and in associated marketing materials.

12. Limitation of Liability

Zintra is a marketplace facilitating transactions between independent buyers and sellers. We are not a party to any equipment transaction and are not responsible for the condition, safety, legality or fitness for purpose of any listed equipment. To the maximum extent permitted by Australian Consumer Law, our liability is limited to the transaction fees paid to us in connection with the relevant transaction.

13. Australian Consumer Law

Nothing in these terms limits any right you have under the Competition and Consumer Act 2010 (Cth) or applicable state consumer protection legislation. Consumer guarantees under the Australian Consumer Law cannot be excluded.

14. Termination

We reserve the right to suspend or permanently ban any account that breaches these terms, engages in fraudulent activity, or poses a risk to other users, without prior notice. Active listings will be removed immediately upon suspension. Outstanding payout balances will be held for 90 days pending review.

15. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Changes to These Terms

We may update these terms from time to time. Continued use of the Platform after changes constitutes acceptance. We will notify registered users of material changes by email.

17. Contact

For terms-related enquiries: legal@zintra.com.au